Firstly, we would like to thank you for buying one of our belatrova products and we hope it brings you lasting pleasure. Very occasionally, however, things don’t work out as planned so if you are not completely satisfied with anything that you buy from us, please contact us and we will resolve the situation with you. This will include offering you an alternative item or, if that is not satisfactory for you, a refund.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition. You will be responsible for the cost of returning goods to us.