What is belatrova?
belatrova is a trading name of HPA Enterprises Limited, Registered in England and Wales, Registered No: 7643982, Registered Address Oakland House, The Homend, Ledbury, Herefordshire, HR8 1AP
When was belatrova set up?
In Autumn 2011
Can I buy belatrova products from a shop?
We are considering outlets and these will be added to our website in due course.
How do I know my payment details are secure?
We take our customers online security very seriously and have chosen PayPal for processing our customers’ payments on our website. PayPal enables any individual with an e-mail address to securely and conveniently pay for goods purchased online.
What happens if I am not happy with a belatrova product once I have bought it?
Firstly, we would like to thank you for buying one of our belatrova products and we hope it brings you lasting pleasure. Very occasionally, however, things don’t work out as planned so if you are not completely satisfied with anything that you buy from us, please contact us and we will resolve the situation with you. This will include offering you an alternative item or, if that is not satisfactory for you, a refund.
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange providing the goods are received by us in an unused, undamaged and saleable condition. You will be responsible for the cost of returning goods to us.
How long will it take for me to receive my order from belatrova?
When you select UK standard delivery your order will normally be dispatched within two to three working days via Royal Mail or one of a number of major couriers. Standard delivery can take five to seven working days and a signature may be required.
If you have a specific question about delivery please contact us at firstname.lastname@example.org or by phone on 07734 678667 and we will endeavour, wherever possible, to meet your deadlines by using express courier services – such as ‘next day guaranteed’ services.
The cost of delivery will always be displayed in your Shopping Cart as you add items, before you confirm payment.
I want my product delivered outside of the UK - can you do this?
We can arrange for worldwide delivery but please contact us by e-mail at email@example.com or by phone on 07734 678667 ahead of placing an order to discuss the arrangements and the cost. Please also note that if your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order with us.
How will belatrova products be delivered?
Ceramics will be bubble wrapped and boxed. Table tops and legs will be packaged in a specially designed box – with the four legs being easy to attach to the table top
How do I find out more information about belatrova and your products?
If you would like more information about belatrova then please have a look at our blog and Facebook where we talk about our latest activities. Alternatively, we welcome your comments and inquiries through our Contact page about our products and our company, and we try to respond within 24 hours wherever possible
Do you make all of your products yourselves?
Yes – all the ceramic dishes and bowls, and the table paintings are created by Peter Arscott and Stuart Houghton in our studios in Ledbury, Herefordshire
How are the belatrova ceramic products made?
We use very high quality materials – Valentine’s Royale Porcelain and a special grogged porcelain – together with a range of glazing techniques to produce the belatrova dishes. The porcelain is worked and rolled before being placed in a specially designed mould and then trimmed and finished to create the distinctive belatrova shaped dishes. Once a dish is completely dry it is placed in the kiln for a bisque firing up to 1000 degrees. It is then glazed and fired to 1280 degrees centigrade so that the clay is vitrified – which is a process of melting clays and glazes as they are fired to maturity.
The jugs and bowls are hand thrown on a potter’s wheel, biscuit fired, and then glazed
How user friendly are belatrova ceramics?
belatrova ceramics can be used in dishwashers and ovens
How are the belatrova table paintings achieved?
The Golden acrylic paint that is used on the belatrova tables is the best available to fine artists – and is used by some of the most distinguished contemporary painters in Britain. It is believed that acrylics will prove to be more durable than oils – and oils have been around for 500 years. The two coats of lacquer used to seal the painting are water-based and heat resistant. However, we do recommend the use of coasters or mats for hot drinks.
Can I rely on the photographs of your products to be a true representation of the colours?
While we have made every effort to represent the colours of our table paintings and ceramics accurately there could be some slight variations between the colours in the photographs as seen on your computer and the colours on the products. If you are not happy with your belatrova product when you receive it please contact us at firstname.lastname@example.org